Friday, 17 November, 2017

United Airlines boots bride, groom headed to their wedding

United removes couple on way to wedding United removes couple on way to wedding
Juana Turner | 19 April, 2017, 01:43

Despite their flight delay, their wedding is still planned for Thursday.

The bride and groom, who were traveling from Houston to Costa Rica on the way to their wedding, flew from Salt Lake City to Houston in hopes of connecting to a flight for Liberia, Costa Rica.

The couple boarded their flight and noticed a man was asleep and spread across their row, KHOU reports.

Hohl and Maxwell boarded the plane last and found a man napping across their row of seats. The couple offered to pay for an upgrade but was told by a flight attendant to return to their assigned seats.

Nevertheless, two U.S. Marshals climbed aboard the plane to tell Hohl and Maxwell to get off.

United responded differently, saying they "repeatedly" tried to sit in an upgraded seat and refused to follow instructions.

No one from United Airlines will be fired after a passenger was dragged from his seat and off a flight last week, touching off a national firestorm, CEO Oscar Munoz said Tuesday.

The airline, after briefly trying to defend its actions, announced after global outrage that it would not longer have police officers remove passengers from flights and put alternative policies in place for personnel riding United planes.

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There is unfortunately no viral video footage to show what happened, but United's excuse for kicking them off was that they were not following instructions. "But they believe in us and believe that we will get this fixed".

United noted that Hohl and Maxwell complied when they were asked to leave the plane, but said the request was made by a member of staff and not an air marshal.

"They said that we were being disorderly and a hazard to the rest of the flight, to the safety of the other customers", Hohl told KHOU-TV.

The head of United Airlines met with the Chinese consulate in Chicago over the possible impact to bookings from a customer being dragged off a plane but it was too early to tell if business in China had been hit by the event, the company said.

"I think customer service and the airlines has gone real downhill", Hohl said. Social media users across the United States, Vietnam and China called for a boycott of the airline over the incident. "We've been in touch with them and have rebooked them on flights tomorrow".

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